Diploma in Customer Service — study plan
- Credit hours
- 80
- Levels
- 4
- Courses
- 26
- Degree
- diploma
The Diploma in Customer Service study plan at Qassim University is an accredited diploma programme spanning about 2 years (4 academic levels), requiring 80 credit hours across 26 courses of required and elective study. The table below lists the courses and their credit hours for each level.
Level 1 20 credits
| Code | Course | Credits |
|---|---|---|
| AHEE101 | Reading and Writing | 6 |
| AHEE102 | Listening and Speaking 1 | 6 |
| AHEB101 | Business English (1) | 3 |
| ITCG101 | Introduction to Information Technology | 3 |
| BLSM101 | Communication Skills | 2 |
Level 2 20 credits
| Code | Course | Credits |
|---|---|---|
| AHEE103 | English Communication Skills | 3 |
| AHEB102 | Business English (1) | 3 |
| BLRC101 | Fundamentals of Customer Service | 3 |
| BLSM102 | Principles of Management and Organization | 3 |
| BLSM103 | Principles of Marketing | 3 |
| BLAG206 | Professional Ethics | 2 |
| BLRC102 | Principles of Public Relations | 3 |
Level 3 20 credits
| Code | Course | Credits |
|---|---|---|
| BLAG103 | Principles of Statistics | 4 |
| BLRC201 | Editing and Report Writing Skills | 2 |
| BLSM203 | Services Marketing | 3 |
| BLRC202 | Office Computer Applications | 3 |
| BLRC203 | Effective Communication in Customer Service | 3 |
| BLRC204 | Business Communication | 2 |
| BLRC205 | Computer Applications in Business (1) | 3 |
Level 4 20 credits
| Code | Course | Credits |
|---|---|---|
| BLST202 | Social Media Campaigns (1) | 3 |
| BLRC206 | Planning and Organizing Customer Services | 3 |
| BLST206 | Customer Relationship Management | 3 |
| BLRC207 | Office Management | 2 |
| BLRC208 | Receptionist Skills | 3 |
| BLRC209 | Computer Applications in Business (2) | 3 |
| BLRC210 | Organizational Behavior | 3 |
This plan is transcribed from the university's official source. Always confirm the plan approved for your own cohort before registering. Official source
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Frequently asked questions about Diploma in Customer Service
How many credit hours is Diploma in Customer Service at Qassim University?
Diploma in Customer Service at Qassim University requires completing 80 credit hours to graduate, spread across 26 courses.
How many years is Diploma in Customer Service at Qassim University?
The study plan for Diploma in Customer Service spans about 2 years (4 levels/semesters) under the approved plan.
What degree does Diploma in Customer Service award?
Diploma in Customer Service at Qassim University awards a Diploma degree after completing 80 credit hours.