Had a traffic accident? How the Najm process works
Najm for Insurance Services is the company that attends and documents insured traffic accidents in Saudi Arabia — phone 920000560. The service is free for insured drivers, and the electronic report goes directly to the insurance companies.
After a no-injury accident, current official guidance is to move the vehicles out of traffic where possible in minor accidents — after documenting them with photos — for safety and traffic flow; always follow the instructions of the authority on scene. Accidents with injuries are a matter for emergency services and the police first.
Steps
- Safety first: if anyone is injured, call emergency services and the police immediately.
- Photograph the accident as it is: both cars' positions, the damage and the plates, from several angles.
- In minor no-injury accidents: move the vehicles out of the traffic lane if possible, per current official guidance.
- Report to Najm through its app or by calling 920000560 — you can track the surveyor's arrival in the app, and many minor accidents can be reported fully in-app without waiting.
- The Najm surveyor documents the accident: vehicle photos, IDs, plates and insurance details, and liability percentages are assigned.
- Follow your claim with your insurer using the accident number — the report reaches the companies electronically, and the service is free for insured drivers.
Fees & costs
| Item | Amount | Notes |
|---|---|---|
| Najm accident attendance | Free | For insured drivers |
Common questions
What is the Najm number for reporting an accident?
Najm's number is 920000560, and you can also report through the Najm app — many minor accidents can be fully reported in-app without waiting for a surveyor.
Should I move my car after an accident or leave it in place?
In minor no-injury accidents, current official guidance is to move the vehicles out of traffic where possible after photographing them — and always follow the on-scene authority's instructions. With injuries, emergency services come first.
Is Najm free, and who pays for the damage?
Najm attendance is free for insured drivers. After liability percentages are assigned, the report reaches the insurers electronically and you follow your claim with your own insurer using the accident number, per your cover type (third-party or comprehensive).
Guidance only — the official authority is the final reference.