Customer Services — study plan
- Credit hours
- 66
- Levels
- 5
- Courses
- 29
- Degree
- diploma
The Customer Services study plan at Northern Border University is an accredited diploma programme spanning about 3 years (5 academic levels), requiring 66 credit hours across 29 courses of required and elective study. The table below lists the courses and their credit hours for each level.
Level 1 17 credits
| Code | Course | Credits |
|---|---|---|
| GRC101 | English 1 | 3 |
| GRC102 | Computer Skills | 3 |
| GRC103 | University Life Skills | 3 |
| GRC104 | Basics Statistics | 2 |
| CTSR111 | Principles of Business Administration | 3 |
| CTSR112 | Principles of Marketing | 3 |
Level 2 16 credits
| Code | Course | Credits |
|---|---|---|
| GRC105 | English 2 | 3 |
| CTSR121 | Customer Service Basics | 3 |
| CTSR122 | Effective Communication in Customer Service | 2 |
| CTSR113 | Principles of Public Relations | 2 |
| CTSR114 | Principles of Economics | 3 |
| CTSR191 | Practical Training (1) | 3 |
Level 3 16 credits
| Code | Course | Credits |
|---|---|---|
| GRC201 | English in the Work Environment | 2 |
| Elective Course Specialization 1 Elective | 3 | |
| CTSR215 | Financial Accounting | 3 |
| CTSR223 | Customer Relationship Management | 3 |
| CTSR251 | E-Commerce | 3 |
| CTSR231 | Professional Ethics | 2 |
Level 4 17 credits
| Code | Course | Credits |
|---|---|---|
| CTSR224 | Computer Applications in Customer Service | 3 |
| Elective Course Specialization 2 Elective | 3 | |
| CTSR225 | Strategies for Dealing with Customers | 3 |
| CTSR226 | Using Social Media in Customer Service | 3 |
| CTSR227 | Customer Service Evaluation | 2 |
| CTSR292 | Practical Training (2) | 3 |
Specialization Elective Courses 15 credits
| Code | Course | Credits |
|---|---|---|
| CTSR232 | Negotiation Skills Elective | 3 |
| CTSR233 | Consumer Behavior Elective | 3 |
| CTSR241 | Human Resource Management Elective | 3 |
| CTSR242 | Total Quality Management Elective | 3 |
| CTSR216 | E-Commerce Law Elective | 3 |
This plan is transcribed from the university's official source. Always confirm the plan approved for your own cohort before registering. Official source
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Frequently asked questions about Customer Services
How many credit hours is Customer Services at Northern Border University?
Customer Services at Northern Border University requires completing 66 credit hours to graduate, spread across 29 courses.
How many years is Customer Services at Northern Border University?
The study plan for Customer Services spans about 3 years (5 levels/semesters) under the approved plan.
What degree does Customer Services award?
Customer Services at Northern Border University awards a Diploma degree after completing 66 credit hours.