Customer experience (Distance Learning) — study plan
- Credit hours
- 60
- Levels
- 4
- Courses
- 21
- Degree
- diploma
The Customer experience (Distance Learning) study plan at Umm Al-Qura University is an accredited diploma programme spanning about 2 years (4 academic levels), requiring 60 credit hours across 21 courses of required and elective study. The table below lists the courses and their credit hours for each level.
Level 1 18 credits
| Code | Course | Credits |
|---|---|---|
| AP1301 | English Language (1) | 4 |
| AP1310 | Islamic Culture | 2 |
| APCX1501 | Customer Experience Management | 3 |
| APCX1502 | Principles of Business Administration | 2 |
| APCX1503 | Communications Skills | 2 |
| APCX1504 | Marketing Concepts | 3 |
| APCX1505 | Customer Service | 2 |
Level 2 18 credits
| Code | Course | Credits |
|---|---|---|
| AP1302 | English Language(2) | 4 |
| AP1510 | Work environment | 2 |
| APCX1506 | Public Relations | 2 |
| APCX1507 | Consumer Behavior | 3 |
| APCX1508 | Project Management in Customer Experience | 3 |
| APCX1509 | Customer Experience Design and Innovation | 4 |
Level 3 18 credits
| Code | Course | Credits |
|---|---|---|
| AP1201 | Applications in artificial intelligence | 2 |
| APCX2510 | Customer Experience Strategies | 3 |
| APCX2511 | Digital Customer Experience | 3 |
| APCX2512 | Enabling Technologies for Customer Experience | 3 |
| APCX2513 | Building a Customer Experience Culture in Organizations | 3 |
| APCX2514 | English Language for Business Administration | 2 |
| APCX2515 | Customer Experince Measurement | 2 |
Level 4 6 credits
| Code | Course | Credits |
|---|---|---|
| APCX2901 | Cooperative Training | 6 |
This plan is transcribed from the university's official source. Always confirm the plan approved for your own cohort before registering. Official source
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Frequently asked questions about Customer experience (Distance Learning)
How many credit hours is Customer experience (Distance Learning) at Umm Al-Qura University?
Customer experience (Distance Learning) at Umm Al-Qura University requires completing 60 credit hours to graduate, spread across 21 courses.
How many years is Customer experience (Distance Learning) at Umm Al-Qura University?
The study plan for Customer experience (Distance Learning) spans about 2 years (4 levels/semesters) under the approved plan.
What degree does Customer experience (Distance Learning) award?
Customer experience (Distance Learning) at Umm Al-Qura University awards a Diploma degree after completing 60 credit hours.