Customer Service (Preparatory Program — Secondary entry) — study plan
Institute of Public Administration - Dammam Branch Human Resources Center
- Credit hours
- 45
- Levels
- 3
- Courses
- 11
- Degree
- diploma
The Customer Service (Preparatory Program — Secondary entry) study plan at Institute of Public Administration - Dammam Branch is an accredited diploma programme spanning about 2 years (3 academic levels), requiring 45 credit hours across 11 courses of required and elective study. The table below lists the courses and their credit hours for each level.
Term 1 16 credits
| Code | Course | Credits |
|---|---|---|
| Introduction to Business Administration | 4 | |
| Organizational Behavior | 4 | |
| Fundamentals of Customer Service | 4 | |
| Fundamentals of Marketing | 4 |
Term 2 15 credits
| Code | Course | Credits |
|---|---|---|
| Effective Communication in Customer Service | 4 | |
| Emotional Intelligence in Customer Service | 3 | |
| Office Computer Applications | 8 |
Term 3 14 credits
| Code | Course | Credits |
|---|---|---|
| Work Ethics | 3 | |
| Social Media in Customer Service | 3 | |
| Customer Service Management | 4 | |
| Customer Relationship Management (CRM) | 4 |
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Frequently asked questions about Customer Service (Preparatory Program — Secondary entry)
How many credit hours is Customer Service (Preparatory Program — Secondary entry) at Institute of Public Administration - Dammam Branch?
Customer Service (Preparatory Program — Secondary entry) at Institute of Public Administration - Dammam Branch requires completing 45 credit hours to graduate, spread across 11 courses.
How many years is Customer Service (Preparatory Program — Secondary entry) at Institute of Public Administration - Dammam Branch?
The study plan for Customer Service (Preparatory Program — Secondary entry) spans about 2 years (3 levels/semesters) under the approved plan.
What degree does Customer Service (Preparatory Program — Secondary entry) award?
Customer Service (Preparatory Program — Secondary entry) at Institute of Public Administration - Dammam Branch awards a Diploma degree after completing 45 credit hours.
Is Customer Service (Preparatory Program — Secondary entry) offered at other universities?
Yes, Customer Service (Preparatory Program — Secondary entry) is offered at at least 3 other universities in the Beseyat database. You can compare their study plans in the "Same major at other universities" section on this page.