Your warranty rights: what the agent must do

Under Ministry of Commerce rules, new vehicles must carry a manufacturing-quality warranty of at least two years, or a set distance, whichever comes first — and many brands offer more. The agent (official importer) is legally responsible for warranty service, maintenance and spare parts.

Importantly, servicing your car outside the dealership does not void the warranty. The Ministry of Commerce has confirmed that agents cannot force you to service at their workshops; they may refuse a warranty claim only if they prove the outside servicing caused that specific damage.

Agents must also keep common spare parts available and provide rare parts within 14 days of your request, and in defined cases of prolonged warranty repairs they must provide an alternative car or compensation. Safety defects are handled through the national recall center (recalls.sa), where repairs are free. If an agent refuses these obligations, file a complaint with the Ministry of Commerce (app or 1900).

Official source